RETURN AND REFUNDS POLICY
Returns & Refunds
You can purchase from TechDiscountMarket with complete confidence and peace of mind as all purchases come with a 30 Day Money Back Guarantee and a 2 Year Warranty as standard. Additional protection is available for a small fee at the point of purchase, giving you up to 180 Days’ Money Back Guarantee and up to 6 Years’ Extended Warranty.
It’s easy to return something via our online returns centre.
Returning Items To Us
In scenarios where collection isn’t free (as highlighted in the table above), we can arrange to collect the item from you at a subsidised rate. This fee varies by item and is displayed on each product page within the provided warranty and money back information, and on the shopping basket page.
For example, for a UK customer a typical cost for collecting products up to 30kg with a maximum 1m length would be £3.99, but will be more for heavier, bulky items or international collection.
If you choose to have a refund, the cost of return will be deducted from your refund.
You could also arrange to send the item back at your expense. If you choose to do this, we highly recommend you get proof of postage to show that you’ve returned your goods.
Packaging of returns
Please keep hold of all the original packaging until you are sure you want to keep the goods, as an additional charge will be made if you wish to return items within 30 days from delivery without the original packaging.
If you do not have all of the original packaging but wish to return goods within the money-back guarantee period, all items must be placed in a sturdy cardboard box with appropriate packaging material to stop the items moving around and to protect them from scratches and damage. TechDiscountMarket cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return and refund may be refused if the item is not packaged correctly.
Money Back Guarantee
To return a product under our standard or extended Money Back Guarantee schemes, please ensure the product is:
In ‘as new’ condition
Well packaged and in its original packaging
Our guarantees are in addition to your statutory rights. For more information on your statutory rights, see below.
30 Day Money Back Guarantee
30 days from delivery to tell us you’ve changed your mind
Choose another item or ask for a refund
Refunds cover the delivery charges of Standard or Saver services, but exclude any enhancements such as installation, two-person delivery, timed and Saturday services
Extended Money Back Guarantee, up to 180 Days
You can optionally extend Money Back Guarantee up to 180 days for a small fee at the point of sale, which includes up to 6 years’ Extended Warranty.
Within 180 days from delivery, you can tell us you’ve changed your mind, cancel the contract, and either choose another item or ask for a refund.
There will be a small charge for collection, based on the size and weight of the order (see collection charges section)
Refunds within 30 days of delivery cover the delivery charges of Standard or Saver services, but exclude any enhancements such as installation, two-person delivery, timed and Saturday services
We are unable to accept returns of any custom-made non-faulty items designed to work together as a unique package, such as computer systems built to a customer’s specifications. Exceptions may only be possible with our prior agreement, and may be subject to a cancellation and restocking fee of 25% minimum, providing the goods are in original stock condition. All returned woodwind and brass instruments incur a £5 sanitization fee.
If your item isn’t behaving as expected, tell us as soon as possible so we can resolve the issue.
Within the first 180 days of your ownership, we’ll collect the goods and deliver them back to your free of charge.
After the first 180 days, but within 2 years of ownership, you’re responsible for the cost of returning the item to us and the cost of delivering them item back to you. We can reimburse reasonable return costs should you be able to provide independent proof that the fault is attributable to us or the manufacturer.
The free collection and return period is stated on each product page, and is normally 2 years. After this time, you’re responsible for the cost of returning the item to us and the cost of delivering them item back to you. We can reimburse reasonable return costs should you be able to provide independent proof that the fault is attributable to us or the manufacturer.